YEREVAN (CoinChapter.com) — Pi Network, launched in 2019, allows users to mine cryptocurrency on their smartphones. Its native token is still unavailable for trading, and the launch of its fully operational blockchain, called the Open Network, remains pending.
The team previously announced that the Open Network would launch after 15 million users completed their KYC verifications and migrated to the mainnet. Known as the Grace Period, this process must conclude by Jan. 31.
As of this month, Pi Network confirmed that 9 million users had successfully migrated, while 14 million completed KYC verifications. Despite this progress, many users reported KYC application rejections.
Steps to Address KYC Rejections
Users facing KYC rejections are encouraged to take specific steps outlined by Pi Network. These include:
- Updating name details by spending Pi if necessary.
- Submitting an appeal to redo their KYC application.
- Accessing help through Pi Network’s Telegram support channel, where moderators address user concerns.
The project emphasized the importance of resolving these issues promptly to ensure migration to the mainnet.
How to Improve KYC Verification Success
Pi Network has offered clear guidance on improving KYC approval rates. Submitting a clear, well-lit video during the liveness check is critical.
The team advised users:
“When prompted in the mining app for additional liveness checks, complete the process and avoid closing the popup.”
Additionally, users must sign the token acknowledgment, a requirement for mainnet migration, even if their KYC results are pending.
Users are also required to complete the Mainnet Checklist, which includes securing their accounts and addressing notified actions.
Telegram Support for Struggling Users
In October, PiNetwork created a dedicated Telegram channel to assist users with KYC and migration challenges. This channel connects users to moderators who provide direct support for addressing these issues.
By following the necessary steps and ensuring compliance with Pi Network’s requirements, users can prepare for successful migration to the ecosystem.
